- It had to have seating for all 15 of us. My parents brought 7 of my siblings with them. Plus with my husband and I, we had 4 kids. That alone limits our choices.
- No fast food. We wanted a decent meal. To not have to make or clean up ourselves.
- Family-friendly. This was very important to us. We are a big family. And a close one to boot. That is why Hooter's was off the menu. We didn't need a place filled with serving girls scantily clad and big breasted.
- Somewhere in the area that we live and have been to. We did not want to drive far and wanted to pick somewhere we had a good knowledge of. My husband and I had gone at the end of January, with the baby, for my birthday. Looking back, we had a great experience because it was so few people and that is what this place can handle.
Okay... So I presented what I was told to my parents and asked what they wanted to do. My Dad said he wanted to still give it a chance. We all loaded into their 15 passenger rental van and drove to the Texas Roadhouse. My Dad managed to squeeze it into a spot like a pro. We tumbled out and headed in. At the door, there were waiting groups of people. The wait for the average group of 3-5 people was 30-45 minutes by this time (4:53). We put in my name, number of people, got a buzzer and a slip of paper. They told me it was 1 hour wait time. On the paper, she wrote 1 hour to 1 hour and 10 minutes. And we started the wait process. The kids were patient, but very verbal about being hungry. People came and went. At 6:03, we still had not been buzzed. My Mom and I went to the counter and asked the status, while showing that we had been waiting the quoted time already. The girls at the counter and the hostess's spent more time talking amongst themselves, than they did with us. They told us that they were cashing out the table that was to be ours and it would be soon. In an effort to speed things along, I asked for a menu so we could decide what everyone wanted. This way, when we got a table, we would be ready to rock and roll and get our food faster. Cooking for 15 people just might take them another hour after all! Another 10-15 minutes and we have our choices ready. Still no call for us to get our table. We go back to the front desk. This time, it is evident that the girl behind the desk doesn't want to deal with us. We asked for an update and asked if we can put in our order so that the food would arrive at the table shortly after we did or about the same time. Remember, we have been waiting a long time. We have a lot of hungry kids with us. Obviously, we are invested in eating at this place. "No, you can't order until you are seated at the table." Okay, well how long will that take? "I will call for an update." We stand at the counter, waiting. "Sure, you can stand there and wait while I get an update for you." Excuse me? Since when do you think I need your permission to stand and wait for you to tell me when I will get to sit at a table? Since when do you think that your responses are going to make this experience better for your customers? Just remember that we pay so that you have a job to come back to every day.